At MAZ Energy Pte Ltd, we are very confident in our products that we are proud to offer our customers a 30-day money back guarantee.
If you are not completely satisfied with MAZ Nitro for any reason within the first 30 days, you can return the products within 30 days of the purchase for a full refund of the products' cost as long as the returned product "MAZ Nitro" is not less than 70% of the original purchase quantity based on your receipt.
The shipping cost is non-refundable. The item must be returned, sealed and unused, in good condition and with all the paperwork such as receipt to ensure full credit. Please kindly note that the 30-day money back guarantee is dated from the purchase date.
All refunds will be made via Cash/PayPal.
How do I request for a refund?
1. Print out and fill in the Customer Refund Request Form.
2. Print out your receipt where you've made your purchase from. (Eg: Qoo10 or www.maznitro.com)
3. Head to our office at 126 Neil Road, Singapore 088857. We are open on weekdays from 9am to 4pm.
4. That's it! We will refund 100% of your purchase excluding shipping charges.
Are there any other refund solution?
Yes, we sure do! You can simply drop us an email at firstname.lastname@example.org to request for a collection date. We will send our courier guys to collect the sealed and unused product from you on weekdays, between 2pm to 5pm. This service is chargeable at SGD$3. Do remember to print out and fill in the "Customer Refund Request Form" and your receipt.
What happens if I paid my order via PayPal ?
Simply drop us an email at email@example.com with your completed softcopy Customer Refund Request Form and invoice. We will refund you via PayPal once you have returned us the products.
I have purchased 60 bottles and am left with 3 sealed bottles. Can I request for a full cash refund?
Unfortuantely, no. We only do a full cash refund if your return is not lesser than 70% of your original purchase quantity based on your receipt.
For example, if your purchase quantity is 20 bottles, you can get a full cash refund if you return 14 bottles or more in sealed, unused and in good condition, within a period of 30 days.